So Cold

Man, this cold wave has been killing me. I finally realized how bad it was, is when I had to change the battery in the truck. The oil needs to be changed and I don’t feel like doing it. I don’t trust those guys at Jiffy boob.

It’s funny because I am going to say the same thing in the summer. It’s too hot. Maybe Hawaii is the place to be 🙂 Fall is still my number one seed for seasons. Football, the smell of BBQ in the sharp crisp air…so good.

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Not sure how I feel about United airlinesNot sure how I feel about United airlines

I have observed two problems that I can only point to a culture of mindless cooperate bullies.

Let’s start with the evidence.

  • While wait to board, and mother approached the counter asking when does the  family boarding happen. This mother was holding a <6 month old. The agent sternly said there isn’t one.. When the mother said there was one on my previous leg, the agent replied, “Sorry, it policy that we don’t have a family board”. The mother and child waited out till their section was called. 
  • United beat down. A flight was overbooked. And agent randomly selected ~4 people to get off the plane. When one person refused, the police attempted to forcably remove this person.

From these events, I can only conclude that there is a culture of employees hiding behind “rules” that is not empowered. I generally appreciate these tatics in business negetions, engineering reviews, or even commercial pricing. It is tough to be partnered with a customer service based company when the customer is treat with no grey scale. Black and White. The company is always right and you are always wrong.