Danger Around The Corner by Darren-Curtis | https://soundcloud.com/desperate-measurez Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License https://creativecommons.org/licenses/by/3.0/deed.en_US
I have observed two problems that I can only point to a culture of mindless cooperate bullies.
Let’s start with the evidence.
While wait to board, and mother approached the counter asking when does the family boarding happen. This mother was holding a <6 month old. The agent sternly said there isn’t one.. When the mother said there was one on my previous leg, the agent replied, “Sorry, it policy that we don’t have a family board”. The mother and child waited out till their section was called.
United beat down. A flight was overbooked. And agent randomly selected ~4 people to get off the plane. When one person refused, the police attempted to forcably remove this person.
From these events, I can only conclude that there is a culture of employees hiding behind “rules” that is not empowered. I generally appreciate these tatics in business negetions, engineering reviews, or even commercial pricing. It is tough to be partnered with a customer service based company when the customer is treat with no grey scale. Black and White. The company is always right and you are always wrong.
Looks like 2013 is all done. In looking back, this was a pretty good year for the house of Moses. The cars caused a few problems, but Boleter came through to fix most of the issues. I did have to go to the stealership once. Such a hassle. The beginning of 2014 is expected to a really good year. Keep an eye out for The Division, Titanfall, and Watchdogs. Might need a new computer soon 🙂
