So close Jared

I have observed two problems that I can only point to a culture of mindless cooperate bullies.

Let’s start with the evidence.

• While wait to board, and mother approached the counter asking when does the  family boarding happen. This mother was holding a <6 month old. The agent sternly said there isn’t one.. When the mother said there was one on my previous leg, the agent replied, “Sorry, it policy that we don’t have a family board”. The mother and child waited out till their section was called. 
• United beat down. A flight was overbooked. And agent randomly selected ~4 people to get off the plane. When one person refused, the police attempted to forcably remove this person.

From these events, I can only conclude that there is a culture of employees hiding behind “rules” that is not empowered. I generally appreciate these tatics in business negetions, engineering reviews, or even commercial pricing. It is tough to be partnered with a customer service based company when the customer is treat with no grey scale. Black and White. The company is always right and you are always wrong.

Having Friday off for July 4th is pretty awesome, except for the fact that I keep thinking it’s Friday on Thursday and Sunday on Friday. When I wake in the morning during this long weekend, I spend a few minutes just trying to figure out what day it is.