I guess I can eat it….

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I found this poor guy dead this morning. I think one of my guests squished it last night when they arrived.

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Not sure how I feel about United airlinesNot sure how I feel about United airlines

I have observed two problems that I can only point to a culture of mindless cooperate bullies.

Let’s start with the evidence.

  • While wait to board, and mother approached the counter asking when does the  family boarding happen. This mother was holding a <6 month old. The agent sternly said there isn’t one.. When the mother said there was one on my previous leg, the agent replied, “Sorry, it policy that we don’t have a family board”. The mother and child waited out till their section was called. 
  • United beat down. A flight was overbooked. And agent randomly selected ~4 people to get off the plane. When one person refused, the police attempted to forcably remove this person.

From these events, I can only conclude that there is a culture of employees hiding behind “rules” that is not empowered. I generally appreciate these tatics in business negetions, engineering reviews, or even commercial pricing. It is tough to be partnered with a customer service based company when the customer is treat with no grey scale. Black and White. The company is always right and you are always wrong.

15-5 is not going to cut it.15-5 is not going to cut it.

For a few months, I cut back on the bandwidth to save a little coin. Unfortunately,  it might have been too much. On a gaming night, streaming Netflix, doing homework, gaming, and voip was just a little too much.

Luckily there was a sale on 75 down and 25 up so I jumped on it. Everything is so much smoother now. I never thought that 15 would not be enough. I guess my memories of 28kbps is throwing things off. 20 years later from those days, I am using 75mbps which is almost 3000 faster.

I guess we are using that much more data these days.