Well this should be gone for a while

Not sure why I can see Dick’s iPhone, but I’ll leave it alone. So many iPhones. Mathew even has two ?

I have observed two problems that I can only point to a culture of mindless cooperate bullies.

Let’s start with the evidence.

• While wait to board, and mother approached the counter asking when does the  family boarding happen. This mother was holding a <6 month old. The agent sternly said there isn’t one.. When the mother said there was one on my previous leg, the agent replied, “Sorry, it policy that we don’t have a family board”. The mother and child waited out till their section was called. 
• United beat down. A flight was overbooked. And agent randomly selected ~4 people to get off the plane. When one person refused, the police attempted to forcably remove this person.

From these events, I can only conclude that there is a culture of employees hiding behind “rules” that is not empowered. I generally appreciate these tatics in business negetions, engineering reviews, or even commercial pricing. It is tough to be partnered with a customer service based company when the customer is treat with no grey scale. Black and White. The company is always right and you are always wrong.

So proud to see the ideals being maintained by the tip of the spear.

https://youtu.be/OV9FBc2izQM

The Congressional Medal of Honor recipients are amazing.

http://www.cmohs.org/

http://www.history.army.mil/moh/index.html